Refund policy

At MagNova, we want you to be fully satisfied with your order.

Return period

You have 30 days from receipt of your order to request a return.

To be accepted, the product must, as far as possible, be returned in its original condition, unused, with its accessories and packaging.

How to make a return

To request a return, contact our customer service.

Please include your order number and the reason for your request.

We will provide you with the necessary return instructions.

Do not return an item without first obtaining return instructions from MagNova.

Refund

Once the product is returned and received, we will check its condition.

If the return is accepted, the refund will be issued via the payment method used for the order, as soon as possible and in accordance with applicable rules.

Any initial shipping fees will be handled according to applicable legal provisions.

Defective or damaged product

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.

We will review your request and offer an appropriate solution: replacement, refund, or other solution in accordance with your legal rights.

Return costs

In case of withdrawal for personal convenience, return costs may remain the customer's responsibility, subject to information provided before ordering.

In case of a defective, damaged, or non-conforming product, MagNova will cover applicable costs where the seller's liability is engaged.

Legal right of withdrawal

In addition to our 30-day commercial return policy, consumers benefit from rights under French and European law, including the legal right of withdrawal where applicable.

Certain legal exceptions to the right of withdrawal may apply depending on the nature of the product and its condition.